Welcome to The Blue Tick, a media branding, communication, and advertising agency based in India. This Refund, Return, and Cancellation Policy (“Policy”) outlines the terms governing cancellations, refunds, and returns for events, merchandise, and services purchased through The Blue Tick and The Blue Store. Our policies adhere to legal compliance and industry standards, ensuring customer satisfaction while maintaining the integrity of our business practices.
For any queries regarding returns, refunds, or cancellations, please contact us via email at compliances@thebluetick.org or call us at +91 81 97559755
1. General Guidelines
1.1 Applicability
This policy applies to all purchases made via The Blue Tick website, including event/program tickets, festival tickets, services, and merchandise sold via The Blue Store. Specific return, refund, and cancellation guidelines may vary depending on the product, event, or service. Always refer to the individual terms stated on the product or event details page.
1.2 Non-applicable Transactions
The return, refund, and cancellation terms outlined here apply only to transactions made directly through The Blue Tick. Any purchases made via third-party platforms or any external service providers linked through our website will not fall under this policy and must follow the third-party’s terms.
2. Refunds, Returns, and Cancellations for Events & Tickets
2.1 Ticket Purchases
Tickets for events, festivals, programs, or any other activities organised by The Blue Tick or its clients are non-refundable, except under specific conditions outlined below.
2.2 Conditions for Event Ticket Refunds
Refunds for tickets may be considered under the following conditions:
- Event Cancellations: If the event is cancelled by The Blue Tick or the event organiser, a full refund will be processed to the original payment method.
- Event Rescheduling: If the event is rescheduled, ticket holders may request a refund within 7 days of the rescheduled date announcement. Failure to do so within this timeframe will imply acceptance of the new event date.
- Force Majeure: In the case of force majeure events such as natural disasters, governmental regulations, or other unforeseen circumstances leading to event cancellation or postponement, refunds will be evaluated on a case-by-case basis.
2.3 No-Show Policy
If a ticket holder does not attend the event, no refunds will be provided.
2.4 Transfer of Tickets
Tickets may be transferred to another individual upon prior notice to The Blue Tick, subject to approval. Ticket transfer requests must be submitted via email to compliances@thebluetick.org at least 96 hours before the event date. Approval of the transfer will be at the discretion of The Blue Tick.
3. Refunds and Returns for Merchandise (The Blue Store)
3.1 Eligibility for Returns
You may request a return or exchange for merchandise purchased from The Blue Store within 7 days of receiving the item, provided it meets the following conditions:
- The product is unused, unworn, unwashed, and in its original packaging.
- The product retains all original tags and accessories.
- Proof of purchase (receipt) must be provided.
3.2 Non-returnable Items
The following items are not eligible for return or exchange:
- Custom-made or personalised items.
- Perishable goods (such as food, beverages).
- Consumables such as bath, beauty, and hygiene products.
- Sale or discounted items.
- Items that have been damaged due to improper use or handling by the customer.
3.3 Return Procedure
To initiate a return:
- Contact us at compliances@thebluetick.org within 7 days of receiving your product.
- Include your order number, a description of the issue, and photographs or videos if the product is damaged or defective.
- Once your return request is approved, we will provide the return shipping address. The cost of return shipping will generally be borne by the customer unless the product is defective or damaged on arrival.
3.4 Refund Process for Merchandise
Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Refunds will be credited back to the original method of payment. Please note that refunds for shipping fees are not provided unless the return is due to a product defect or error on our part.
4. Order Cancellations
4.1 Merchandise Cancellations
You may cancel your order for products from The Blue Store if the order has not yet been shipped. To cancel an order:
- Email compliances@thebluetick.org within 24 hours of placing the order.
- If the order has already been dispatched, the cancellation request will be declined, and the order will follow the return and refund process outlined above.
4.2 Service Cancellations
Services provided by The Blue Tick (e.g., branding consultations, digital marketing, or communication strategy) may be cancelled under the following terms:
- Cancellations made within 48 hours of booking the service will be eligible for a full refund.
- Cancellations made after 48 hours but before service delivery will incur a 25% cancellation fee.
- Once the service has been initiated or delivered, no refunds will be issued.
5. Refund Timeline
The refund timeline will depend on the payment method used and is outlined as follows:
| Refund Method | Refund Time Frame |
| Credit/Debit Cards | 5-7 business days |
| UPI or Net Banking | 5-7 business days |
| PayPal or International Payments | 10-14 business days |
6. Damaged, Defective, or Incorrect Merchandise
6.1 Reporting Issues
If you receive a damaged, defective, or incorrect product, please email compliances@thebluetick.org within 48 hours of receiving the product. Provide details of the issue, including the order number, product details, and photographs.
6.2 Replacement or Refund for Damaged/Defective Goods
Once verified, we will arrange a replacement for the damaged or defective product or process a refund if the replacement is unavailable. The cost of shipping for the return of defective goods will be covered by The Blue Tick.
7. Exceptions and Limitations
7.1 No Refund for Discounted or Sale Items
Please note that items purchased on sale or discounted promotions are not eligible for return, refund, or exchange unless the product is defective.
7.2 Non-Compliance
Refunds or returns that do not meet the conditions mentioned above will not be accepted. The Blue Tick reserves the right to deny any return or refund request that is deemed unreasonable or fraudulent.
8. Contact Information
For any queries or assistance regarding our Refund, Return, and Cancellation Policy, please reach out to us at:
Email: compliances@thebluetick.org
Phone: +91 81 97559755
9. Amendments to this Policy
The Blue Tick reserves the right to update or modify this Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this Policy periodically to stay informed of any updates.